How SPMS Modernized Healthcare Access in Portugal

Challenge:

SPMS, one of the main institutions responsible for healthcare digitalization in Portugal, faced significant challenges in modernizing processes and improving access to health services. The need to create efficient technological solutions was clear, but the path to implementing them still presented complex obstacles. Solution:

Since 2021, Watermelon has become a strategic partner of SPMS, actively contributing to this transformation by:

- Allocating technology specialists to work directly within SPMS project teams;

- Developing critical systems, applications, and websites, ensuring the modernization of digital services;

- Continuously improving information systems, enhancing usability and accessibility for millions of Portuguese citizens.

Results:

The impacts of this partnership were significant:

- Increased operational efficiency, reducing bureaucracy and streamlining processes;

- Improved digital accessibility, allowing more people to easily access healthcare services;

- Continuous innovation, ensuring the healthcare system keeps pace with technological advancements.

Conclusion:

The collaboration between SPMS and Watermelon resulted in a more modern and efficient digital structure for healthcare in Portugal. This project exemplifies how technology can be a bridge to a more humane and inclusive approach to essential services, bringing direct benefits to millions of citizens.